Join some of the Paradigm team, including your personal area Business Development Director Michael Brown for a market update and to brief you on hot topics in our industry. Our workshops also provide you with a unique opportunity to meet and engage with our Lender & Provider partners on a personal level whilst discussing key issues within the current market. As always, lunch will be provided, and you will get a CPD certificate afterwards.

The Lenders and Providers supporting this session will be The Exeter, Landbay, TAB, The Melton Building Society, Suffolk Building Society & Molo Finance.
 
Agenda
9:30:  Arrival & Registration; Tea/Coffee & Bacon Rolls 
10:10 - 10:20: Introduction from Paradigm 
10:20 - 10:45: Platform Presentation
10:45 - 11:35: 2 x Round table sessions
11:35 - 11:50: Mid-morning tea/coffee break  
11:50 - 12:40: 2 x Round table sessions
12:40 - 13:05: Platform Presentation
13:05: Close, Lunch and Networking
 

Following fantastic feedback from you for this year’s events, we are excited to once again be hosting Paradigm’s ‘Six of the Best…Practice’ in 2024.  As always, these sessions will be presented as a series of live, online events and are designed specifically with your CPD needs firmly in mind. Once again, we will be providing focussed presentations designed to give you important updates, regulatory support and new ideas.

So, what do we have planned for the September Best Practice Event?

We’ll have two sessions from Graeme Stewart, Head of Consultancy,  including a review of the most important compliance updates since our July Best Practice event, including changes made to our fact finds and fair value assessment (FVA) support material. More details of the second session, which will focus on a regulatory ‘hot topic’ will be revealed in due course.

For this event, we will also be joined by ...

Join Deepbridge's, Marketing Director, Olivia Drinnan, as she identifies the risk associated with losing the business relief qualification for clients who are shareholders or directors in their business, understanding how advisers can review this qualification in line with HMRC assessment criteria and learning about the Corporate Business Relief solution to regain BR qualification and avoid IHT tax.

David Reed, Sales & Strategic Partnerships Manager at Foresight, looks into how you can add value to your client investment portfolios, through tax efficient investments (VCTs). VCT investments have become a more common feature in clients’ portfolios and this presentation aims to provide an overview of the VCT market, helping to identify client opportunities where VCTs can be used including Business Owners, Buy to Let Landlords as well as developing referrals from professional connections.

A two-step approach is taken to the course. Initially, the delegate is provided with pre-course work which provides practice for delegates in reviewing client interviews, assessing file reviews, undertaking knowledge assessments based on their own governance arrangement (the firm’s Training & Competence plan) and test SMCR knowledge based on their own business activities.
 
The second step is the course itself. Held online using Microsoft Teams, and taking place over two morning sessions (9:30 to 12:30), the course entails reviewing the pre-course work, discussing any learning points taken and looking at a supervisor’s activities to determine how a competence and certification process can be put in place for both the supervisors themselves, as well as for the advisers they supervise.
 
As you would expect, the courses have been fully updated in light of the introduction of the Consumer Duty and each course is unique, dealing with current compliance themes and best practice standards.
 
The courses are suitable for both new supervisors and those who have been in the position for a period of time but who may not have topped up their knowledge and learning recently.

Firms are encouraged to follow up the course with support from the Paradigm Consultancy team. The team can assist in reviewing the actual supervisor’s work in-field when undertaking (for example) observed interviews, 1-2-1 and KPI meetings and certification/competence assessments of the advisers their supervise. We also offer a ‘check the checker’ approach for supervisors who undertake their own in-house file reviews.

What does it cost?
The cost of each course, which includes the pre-course work is £650+VAT, with a second place being made available at £250+VAT for an individual from the same firm.
 
 

Join us for one of our topical webinars designed to keep you up to date on a wide variety of different product areas. These will be hosted by one of the Paradigm team, and are focussed on helping you to provide good customer outcomes, no matter the situation. As with all of our webinars, there will be an opportunity for you to put any important questions you may have to the presenter and get instant responses. As always, you will get a CPD certificate afterwards.
 
The providers joining us for this event will be National Friendly, LV GI, Legal & General & Unum.

We have lots to discuss and we are excited to present our Spring Forums. With interesting sessions on the future of wealth management, a look at industry papers and insight from leading UK market consultants. We really do have an exciting line up for you.

The Lenders and Providers supporting this session will be Paragon Bank, United Trust Bank, Lendinvest, Hodge Bank, The Loan Partnership & Zurich.

Agenda
9:30:  Arrival & Registration; Tea/Coffee & Bacon Rolls 
10:10 - 10:20: Introduction from Paradigm 
10:20 - 10:45: Platform Presentation
10:45 - 11:35: 2 x Round table sessions
11:35 - 11:50: Mid-morning tea/coffee break  
11:50 - 12:40: 2 x Round table sessions
12:40 - 13:05: Platform Presentation
13:05: Close, Lunch and Networking
 

A two-step approach is taken to the course. Initially, the delegate is provided with pre-course work which provides practice for delegates in reviewing client interviews, assessing file reviews, undertaking knowledge assessments based on their own governance arrangement (the firm’s Training & Competence plan) and test SMCR knowledge based on their own business activities.
 
The second step is the course itself. Held online using Microsoft Teams, and taking place over two morning sessions (9:30 to 12:30), the course entails reviewing the pre-course work, discussing any learning points taken and looking at a supervisor’s activities to determine how a competence and certification process can be put in place for both the supervisors themselves, as well as for the advisers they supervise.
 
As you would expect, the courses have been fully updated in light of the introduction of the Consumer Duty and each course is unique, dealing with current compliance themes and best practice standards.
 
The courses are suitable for both new supervisors and those who have been in the position for a period of time but who may not have topped up their knowledge and learning recently.

Firms are encouraged to follow up the course with support from the Paradigm Consultancy team. The team can assist in reviewing the actual supervisor’s work in-field when undertaking (for example) observed interviews, 1-2-1 and KPI meetings and certification/competence assessments of the advisers their supervise. We also offer a ‘check the checker’ approach for supervisors who undertake their own in-house file reviews.

What does it cost?
The cost of each course, which includes the pre-course work is £650+VAT, with a second place being made available at £250+VAT for an individual from the same firm.
 
Please note, this course is currently fully booked. To be added to the reserve list, please register.

We have lots to discuss and we are excited to present our Spring Forums. With interesting sessions on the future of wealth management, a look at industry papers and insight from leading UK market consultants. We really do have an exciting line up for you.

Joining us for these events are: Paul Hogarth, Justine Randall, Lothar Mentel & Graeme Stewart.

We are also joined by the following strategic partners. Here’s a bit more detail on what they will be discussing:

• TIME Investments will take a deep-dive into AIM looking at market conditions, how it has matured over time and why now may be a great time to invest. Inheritance Tax (IHT) receipts have more than doubled over the last decade and hit a record £7.5 billion in 2023/2 and IHT planning can add real value to your business as it is quantifiable, HNW oriented, and offers intergenerational planning opportunities.TIME’s session will look at how AIM can be combined with Business Relief (BR) to help clients reduce their exposure to IHT and touch on the types of clients who could benefit. With many AIM BR services now available via platform, this offers an estate planning route that can also help to maintain and grow AUM. TIME will focus on how to differentiate between AIM BR services to ensure you are meeting clients' IHT planning needs and optimising client outcomes.
• Following the FCA's recent issue of guidance on using cashflow modelling to demonstrate suitable advice, Colin Simmons & Andrew Nash, Pension Specialist's at Prudential, explore the key points of this guidance and how it can enhance client understanding by helping them visualise their long-term financial plans and illustrate the impact of different scenarios.  In addition they will discuss the relevance of the FCA’s Retirement Income Advice Assessment Tool (RIAAT) to your advice process.
• Olivia Drinnan, Marketing Director at Deepbridge, will delve into the current state of the Venture Capital market and explain why it is an opportune time to invest. With the upcoming budget announcement scheduled around the time of the Paradigm events, we aim to offer insights on how any changes may affect the utilisation of Enterprise Investment Schemes.

Join us for one of our topical webinars designed to keep you up to date on a wide variety of different product areas. These will be hosted by one of the Paradigm team, and are focussed on helping you to provide good customer outcomes, no matter the situation. As with all of our webinars, there will be an opportunity for you to put any important questions you may have to the presenter and get instant responses. As always, you will get a CPD certificate afterwards.

The lenders joining us for this session will be Harpenden Building Society, NatWest, Co Op & Santander.
 

We have lots to discuss and we are excited to present our Spring Forums. With interesting sessions on the future of wealth management, a look at industry papers and insight from leading UK market consultants. We really do have an exciting line up for you.

Joining us for these events are: Paul Hogarth, Justine Randall, Lothar Mentel & Graeme Stewart.

We are also joined by the following strategic partners. Here’s a bit more detail on what they will be discussing:

• TIME Investments will take a deep-dive into AIM looking at market conditions, how it has matured over time and why now may be a great time to invest. Inheritance Tax (IHT) receipts have more than doubled over the last decade and hit a record £7.5 billion in 2023/2 and IHT planning can add real value to your business as it is quantifiable, HNW oriented, and offers intergenerational planning opportunities.TIME’s session will look at how AIM can be combined with Business Relief (BR) to help clients reduce their exposure to IHT and touch on the types of clients who could benefit. With many AIM BR services now available via platform, this offers an estate planning route that can also help to maintain and grow AUM. TIME will focus on how to differentiate between AIM BR services to ensure you are meeting clients' IHT planning needs and optimising client outcomes.
• Following the FCA's recent issue of guidance on using cashflow modelling to demonstrate suitable advice, Colin Simmons & Andrew Nash, Pension Specialist's at Prudential, explore the key points of this guidance and how it can enhance client understanding by helping them visualise their long-term financial plans and illustrate the impact of different scenarios.  In addition they will discuss the relevance of the FCA’s Retirement Income Advice Assessment Tool (RIAAT) to your advice process.
• Olivia Drinnan, Marketing Director at Deepbridge, will delve into the current state of the Venture Capital market and explain why it is an opportune time to invest. With the upcoming budget announcement scheduled around the time of the Paradigm events, we aim to offer insights on how any changes may affect the utilisation of Enterprise Investment Schemes.

We look forward to meeting up to discuss the latest developments in our wonderful industry. We have lots to discuss and we are excited to present our Spring Forums. With interesting sessions on the future of wealth management, a look at industry papers and insight from leading UK market consultants. We really do have an exciting line up for you.

Joining us for these events are: Paul Hogarth, Justine Randall, Lothar Mentel & Graeme Stewart.

We are also joined by the following strategic partners. Here’s a bit more detail on what they will be discussing:

• TIME Investments will take a deep-dive into AIM looking at market conditions, how it has matured over time and why now may be a great time to invest. Inheritance Tax (IHT) receipts have more than doubled over the last decade and hit a record £7.5 billion in 2023/2 and IHT planning can add real value to your business as it is quantifiable, HNW oriented, and offers intergenerational planning opportunities.TIME’s session will look at how AIM can be combined with Business Relief (BR) to help clients reduce their exposure to IHT and touch on the types of clients who could benefit. With many AIM BR services now available via platform, this offers an estate planning route that can also help to maintain and grow AUM. TIME will focus on how to differentiate between AIM BR services to ensure you are meeting clients' IHT planning needs and optimising client outcomes.
• Following the FCA's recent issue of guidance on using cashflow modelling to demonstrate suitable advice, Colin Simmons & Andrew Nash, Pension Specialist's at Prudential, explore the key points of this guidance and how it can enhance client understanding by helping them visualise their long-term financial plans and illustrate the impact of different scenarios.  In addition they will discuss the relevance of the FCA’s Retirement Income Advice Assessment Tool (RIAAT) to your advice process.
• Olivia Drinnan, Marketing Director at Deepbridge, will delve into the current state of the Venture Capital market and explain why it is an opportune time to invest. With the upcoming budget announcement scheduled around the time of the Paradigm events, we aim to offer insights on how any changes may affect the utilisation of Enterprise Investment Schemes.

We have lots to discuss and we are excited to present our Spring Forums. With interesting sessions on the future of wealth management, a look at industry papers and insight from leading UK market consultants. We really do have an exciting line up for you.

Joining us for these events are: Paul Hogarth, Justine Randall, Lothar Mentel & Graeme Stewart.

We are also joined by the following strategic partners. Here’s a bit more detail on what they will be discussing:

• TIME Investments will take a deep-dive into AIM looking at market conditions, how it has matured over time and why now may be a great time to invest. Inheritance Tax (IHT) receipts have more than doubled over the last decade and hit a record £7.5 billion in 2023/2 and IHT planning can add real value to your business as it is quantifiable, HNW oriented, and offers intergenerational planning opportunities.TIME’s session will look at how AIM can be combined with Business Relief (BR) to help clients reduce their exposure to IHT and touch on the types of clients who could benefit. With many AIM BR services now available via platform, this offers an estate planning route that can also help to maintain and grow AUM. TIME will focus on how to differentiate between AIM BR services to ensure you are meeting clients' IHT planning needs and optimising client outcomes.
• Following the FCA's recent issue of guidance on using cashflow modelling to demonstrate suitable advice, Colin Simmons & Andrew Nash, Pension Specialist's at Prudential, explore the key points of this guidance and how it can enhance client understanding by helping them visualise their long-term financial plans and illustrate the impact of different scenarios.  In addition they will discuss the relevance of the FCA’s Retirement Income Advice Assessment Tool (RIAAT) to your advice process.
• Olivia Drinnan, Marketing Director at Deepbridge, will delve into the current state of the Venture Capital market and explain why it is an opportune time to invest. With the upcoming budget announcement scheduled around the time of the Paradigm events, we aim to offer insights on how any changes may affect the utilisation of Enterprise Investment Schemes.

Join us for one of our topical webinars designed to keep you up to date on a wide variety of different product areas. These will be hosted by one of the Paradigm team, and are focussed on helping you to provide good customer outcomes, no matter the situation. As with all of our webinars, there will be an opportunity for you to put any important questions you may have to the presenter and get instant responses. As always, you will get a CPD certificate afterwards.

The lenders joining us for this session will be Leeds Building Society, Accord Mortgages, Together, Coventry Building Society & The Loans Engine.
 

From 09:15:      Arrival & Registration; Tea/Coffee, Networking 
10:00:                Introduction to the day
13:15:               Close, Lunch and Networking

**If you are a landlord registering your attendance for this event, please email [email protected] - directly**

We are delighted to bring you this unique event for both brokers and landlords to attend. Hear from experts in the BTL field on areas such as Tax, The BTL Market, BTL property valuations, structuring your BTL portfolio, as well as hearing from Warrington council on how they can work with landlords.

For this event we'll also be joined by several lenders who specialise in all aspects of BTL offering advice and ideas for landlords and brokers.

The event strongly encourages you to attend with your landlord clients for what will be an educational and informative session.

Join us for one of our topical webinars designed to keep you up to date on a wide variety of different product areas. These will be hosted by one of the Paradigm team, and are focussed on helping you to provide good customer outcomes, no matter the situation. As with all of our webinars, there will be an opportunity for you to put any important questions you may have to the presenter and get instant responses. As always, you will get a CPD certificate afterwards.
 
The providers joining us for this event will be announced shortly.

Join some of the Paradigm team, including your personal area Business Development Director Michael Brown for a market update and to brief you on hot topics in our industry. Our workshops also provide you with a unique opportunity to meet and engage with our Lender & Provider partners on a personal level whilst discussing key issues within the current market. As always, lunch will be provided, and you will get a CPD certificate afterwards.

The Lenders and Providers supporting this session will be announced soon.

Agenda
9:30:  Arrival & Registration; Tea/Coffee & Bacon Rolls 
10:10 - 10:20: Introduction from Paradigm 
10:20 - 10:45: Platform Presentation
10:45 - 11:35: 2 x Round table sessions
11:35 - 11:50: Mid-morning tea/coffee break  
11:50 - 12:40: 2 x Round table sessions
12:40 - 13:05: Platform Presentation
13:05: Close, Lunch and Networking 
 

Join some of the Paradigm team, including your personal area Business Development Director Sarah Blackwood for a market update and to brief you on hot topics in our industry. Our workshops also provide you with a unique opportunity to meet and engage with our Lender & Provider partners on a personal level whilst discussing key issues within the current market. As always, lunch will be provided, and you will get a CPD certificate afterwards.

Agenda
9:30:  Arrival & Registration; Tea/Coffee & Bacon Rolls 
10:10 - 10:20: Introduction from Paradigm 
10:20 - 10:45: Platform Presentation
10:45 - 11:35: 2 x Round table sessions
11:35 - 11:50: Mid-morning tea/coffee break  
11:50 - 12:40: 2 x Round table sessions
12:40 - 13:05: Platform Presentation
13:05: Close, Lunch and Networking

Join some of the Paradigm team, including your personal area Business Development Director Tom Hunt for a market update and to brief you on hot topics in our industry. Our workshops also provide you with a unique opportunity to meet and engage with our Lender & Provider partners on a personal level whilst discussing key issues within the current market. As always, lunch will be provided, and you will get a CPD certificate afterwards.

The Lenders and Providers supporting this session will be announced soon.

Agenda
9:30:  Arrival & Registration; Tea/Coffee & Bacon Rolls 
10:10 - 10:20: Introduction from Paradigm 
10:20 - 10:45: Platform Presentation
10:45 - 11:35: 2 x Round table sessions
11:35 - 11:50: Mid-morning tea/coffee break  
11:50 - 12:40: 2 x Round table sessions
12:40 - 13:05: Platform Presentation
13:05: Close, Lunch and Networking

Join us for one of our topical webinars designed to keep you up to date on a wide variety of different product areas. These will be hosted by one of the Paradigm team, and are focussed on helping you to provide good customer outcomes, no matter the situation. As with all of our webinars, there will be an opportunity for you to put any important questions you may have to the presenter and get instant responses. As always, you will get a CPD certificate afterwards.

The lenders joining us for this session will be announced shortly.

Join some of the Paradigm team, including your personal area Business Development Director Michael Brown for a market update and to brief you on hot topics in our industry. Our workshops also provide you with a unique opportunity to meet and engage with our Lender & Provider partners on a personal level whilst discussing key issues within the current market. As always, lunch will be provided, and you will get a CPD certificate afterwards.

The Lenders and Providers supporting this session will be announced soon.
 
Agenda
9:30:  Arrival & Registration; Tea/Coffee & Bacon Rolls 
10:10 - 10:20: Introduction from Paradigm 
10:20 - 10:45: Platform Presentation
10:45 - 11:35: 2 x Round table sessions
11:35 - 11:50: Mid-morning tea/coffee break  
11:50 - 12:40: 2 x Round table sessions
12:40 - 13:05: Platform Presentation
13:05: Close, Lunch and Networking

 
 

Join some of the Paradigm team, including your personal area Business Development Director Sarah Blackwood for a market update and to brief you on hot topics in our industry. Our workshops also provide you with a unique opportunity to meet and engage with our Lender & Provider partners on a personal level whilst discussing key issues within the current market. As always, lunch will be provided, and you will get a CPD certificate afterwards.

The Lenders and Providers supporting this session will be announced soon.
 
Agenda
9:30:  Arrival & Registration; Tea/Coffee & Bacon Rolls 
10:10 - 10:20: Introduction from Paradigm 
10:20 - 10:45: Platform Presentation
10:45 - 11:35: 2 x Round table sessions
11:35 - 11:50: Mid-morning tea/coffee break  
11:50 - 12:40: 2 x Round table sessions
12:40 - 13:05: Platform Presentation
13:05: Close, Lunch and Networking

Following fantastic feedback from you for this year’s events, we are excited to once again be hosting Paradigm’s ‘Six of the Best…Practice’ in 2024.  As always, these sessions will be presented as a series of live, online events and are designed specifically with your CPD needs firmly in mind. Once again, we will be providing focussed presentations designed to give you important updates, regulatory support and new ideas.

The Strategic Partners joining us for this webinar will be announced shortly.

Join some of the Paradigm team, including your personal area Business Development Director Sarah Blackwood for a market update and to brief you on hot topics in our industry. Our workshops also provide you with a unique opportunity to meet and engage with our Lender & Provider partners on a personal level whilst discussing key issues within the current market. As always, lunch will be provided, and you will get a CPD certificate afterwards.

The Lenders and Providers supporting this session will be announced soon.
 
Agenda
9:30:  Arrival & Registration; Tea/Coffee & Bacon Rolls 
10:10 - 10:20: Introduction from Paradigm 
10:20 - 10:45: Platform Presentation
10:45 - 11:35: 2 x Round table sessions
11:35 - 11:50: Mid-morning tea/coffee break  
11:50 - 12:40: 2 x Round table sessions
12:40 - 13:05: Platform Presentation
13:05: Close, Lunch and Networking

Join some of the Paradigm team, including your personal area Business Development Director Neil Jackson for a market update and to brief you on hot topics in our industry. Our workshops also provide you with a unique opportunity to meet and engage with our Lender & Provider partners on a personal level whilst discussing key issues within the current market. As always, lunch will be provided, and you will get a CPD certificate afterwards.

The Lenders and Providers supporting this session will be announced soon.
 
Agenda
9:30:  Arrival & Registration; Tea/Coffee & Bacon Rolls 
10:10 - 10:20: Introduction from Paradigm 
10:20 - 10:45: Platform Presentation
10:45 - 11:35: 2 x Round table sessions
11:35 - 11:50: Mid-morning tea/coffee break  
11:50 - 12:40: 2 x Round table sessions
12:40 - 13:05: Platform Presentation
13:05 - 13:25: Platform Presentation
13:25: Close, Lunch and Networking

Join us for one of our topical webinars designed to keep you up to date on a wide variety of different product areas. These will be hosted by one of the Paradigm team, and are focussed on helping you to provide good customer outcomes, no matter the situation. As with all of our webinars, there will be an opportunity for you to put any important questions you may have to the presenter and get instant responses. As always, you will get a CPD certificate afterwards.

The lenders joining us for this session will be announced shortly.

Join some of the Paradigm team, including your personal area Business Development Director Michael Brown for a market update and to brief you on hot topics in our industry. Our workshops also provide you with a unique opportunity to meet and engage with our Lender & Provider partners on a personal level whilst discussing key issues within the current market. As always, lunch will be provided, and you will get a CPD certificate afterwards.

The Lenders and Providers supporting this session will be announced soon.

Agenda
9:30:  Arrival & Registration; Tea/Coffee & Bacon Rolls 
10:10 - 10:20: Introduction from Paradigm 
10:20 - 10:45: Platform Presentation
10:45 - 11:35: 2 x Round table sessions
11:35 - 11:50: Mid-morning tea/coffee break  
11:50 - 12:40: 2 x Round table sessions
12:40 - 13:05: Platform Presentation
13:05: Close, Lunch and Networking
 

Join some of the Paradigm team, including your personal area Business Development Director Tom Hunt for a market update and to brief you on hot topics in our industry. Our workshops also provide you with a unique opportunity to meet and engage with our Lender & Provider partners on a personal level whilst discussing key issues within the current market. As always, lunch will be provided, and you will get a CPD certificate afterwards.

The Lenders and Providers supporting this session will be announced soon.

Agenda
9:30:  Arrival & Registration; Tea/Coffee & Bacon Rolls 
10:10 - 10:20: Introduction from Paradigm 
10:20 - 10:45: Platform Presentation
10:45 - 11:35: 2 x Round table sessions
11:35 - 11:50: Mid-morning tea/coffee break  
11:50 - 12:40: 2 x Round table sessions
12:40 - 13:05: Platform Presentation
13:05: Close, Lunch and Networking

A two-step approach is taken to the course. Initially, the delegate is provided with pre-course work which provides practice for delegates in reviewing client interviews, assessing file reviews, undertaking knowledge assessments based on their own governance arrangement (the firm’s Training & Competence plan) and test SMCR knowledge based on their own business activities.
 
The second step is the course itself. Held online using Microsoft Teams, and taking place over two morning sessions (9:30 to 12:30), the course entails reviewing the pre-course work, discussing any learning points taken and looking at a supervisor’s activities to determine how a competence and certification process can be put in place for both the supervisors themselves, as well as for the advisers they supervise.
 
As you would expect, the courses have been fully updated in light of the introduction of the Consumer Duty and each course is unique, dealing with current compliance themes and best practice standards.
 
The courses are suitable for both new supervisors and those who have been in the position for a period of time but who may not have topped up their knowledge and learning recently.

Firms are encouraged to follow up the course with support from the Paradigm Consultancy team. The team can assist in reviewing the actual supervisor’s work in-field when undertaking (for example) observed interviews, 1-2-1 and KPI meetings and certification/competence assessments of the advisers their supervise. We also offer a ‘check the checker’ approach for supervisors who undertake their own in-house file reviews.

What does it cost?
The cost of each course, which includes the pre-course work is £650+VAT, with a second place being made available at £250+VAT for an individual from the same firm.

Join us for one of our topical webinars designed to keep you up to date on a wide variety of different product areas. These will be hosted by one of the Paradigm team, and are focussed on helping you to provide good customer outcomes, no matter the situation. As with all of our webinars, there will be an opportunity for you to put any important questions you may have to the presenter and get instant responses. As always, you will get a CPD certificate afterwards.
 
The providers joining us for this event will be announced shortly.