File Review Service

Our team of File Review experts offer support to you and your firm with file checking and documenting suitability. Our file review service is specifically designed to help you reduce one of the potentially highest risks in your business.

Not only do we review your files, we provide thorough feedback and go the extra mile to develop the quality and suitability of the advice you provide. This service gives you the security and comfort of knowing that your selected files are being checked by a team of fully-qualified individuals, dedicated to delivering a quality service to your firm and ensuring excellent customer outcomes.

The team at Paradigm offer pre-sale, post-sale, regular and ad-hoc file reviews across all areas of business. The areas reviewed including pensions, investments, mortgages (including specific mortgage fraud reviews), protection, equity release, annuities and more. They can check 100% of cases for new advisers, pre-sale check high risk business or simply check in line with your T&C scheme. Our service can shift and adapt to dovetail perfectly with your own firm’s requirements. All of this can be done at your convenience remotely, or on-site if required.

As part of our service, we also provide you with checklists and guidance to help you construct compliant files prior to checking. We give direct feedback on every case checked, making suggestions to improve the quality of the file that will help to minimise potential risks. We will also comment on any thematic points that become apparent. This helps to give you the security that your processes and advice are documented correctly. If required, we can then work with you to make those small changes that can make a significant difference to the quality of your firm’s files.

We can provide you with choice of:

  • A regular service paid for monthly
  • A pay as you go service, per case or per day

We currently check over 5,000 files per year, and they are broken down into the 4 outcome categories used by the FCA:

  • Suitable - no action required
  • Suitable - with remedial action
  • Unclear - with additional information required
  • Unsuitable

In addition to file reviews, our File Review Consultants also provide adviser coaching and training. Where we feel this will provide better value and even better advice results, our consultants will suggest this to you. This bespoke training helps improves outcomes for your firm and your clients, with training available on a 1:1 basis or to the firm as a whole. We can provide training in a number of areas, including:

  • How to review a file
  • Objectives
  • FCA requirements on a file to make it suitable

For more information on this service and the benefits it can bring to your business, please do not hesitate to contact us on 03300 536061 and select option 4.


Hi, I'm Sharon! I'm the Consultancy Manager for Paradigm. My team and I will be here to support you with all aspects of file review, including further developing your firms' competencies in this area. We work closely with the firms we support to ensure we're meeting your specific requirements, as we understand these can vary from firm to firm. We pride ourselves in providing a comprehensive service, delivering support to help you bring your files in line with the FCA's expectations. If you'd like to know more about how we can help your firm with your files, please don't hesitate to contact me on [email protected] and we can discuss this further.