Paradigm On Film

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Welcome to the 2024 series of Paradigm On Film

These short interviews give a senior member of our Paradigm Consulting Team, the opportunity to put questions to Paradigm's Strategic Partners, in order to share important information and updates on burning issues.

In this episode, Graeme talks to Richard Howes and Mike Allison about what the Consumer Understanding outcome really means for firms, including how firms can deliver proper support to customers, no matter what communication channel they are using to ensure that their support is effective in meeting the customer's needs.

These videos can count towards your unstructured CPD learning.