Meet the Team

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  • Meet the Team
Michael Brown

Michael is responsible for managing relationships with our firms in London & South-East. Michael can also help you understand the full range of services available and the commercial benefits of being part of Paradigm – whether you’re an existing member or new to using us.

Michael Brown

Senior Relationship Manager
Aimee Carnwath

Aimee is on hand to help you with marketing and events related queries if you are a Lender or Provider on Paradigm’s panel. But will also be happy to assist you with general queries if required.

Aimee Carnwath

Marketing Coordinator
Megan Chester

Megan is on hand to help you with marketing and events related queries if you are a Lender or Provider on Paradigm’s panel. But will also be happy to assist you with general queries if required.

Megan Chester

Marketing Coordinator
Dan Davenport

As Business Performance Analyst, Dan analyses and reports on key metrics and trends to Paradigm’s senior management team, utilising data from our Lender and Provider partners. He can also help you place difficult protection cases via the Protection Helpdesk, discuss your protection agency setup and provide general information on Paradigm Protect.

Dan Davenport

Business Performance Analyst
Michelle Day

Michelle can help you with proc fee enquiries, general information and also direct your call to the appropriate member of staff if you are unsure of who to speak to.

Michelle Day

Commissions & Membership Administrator
Adam Holmes

Adam is part of the Mortgage Helpdesk team. Our members can contact him to assist them with placing complex cases.

Adam Holmes

Mortgage Helpdesk Consultant
Tom Hunt CeMAP, CeRER

Tom is responsible for managing relationships with our firms in London, West Midlands & South-West. Tom can also help you understand the full range of services available and the commercial benefits of being part of Paradigm – whether you’re an existing member or new to using us.

Tom Hunt CeMAP, CeRER

Relationship Manager
Neil Jackson

Neil is responsible for managing relationships with our firms in East Midlands, East of England & Wales. Neil can also help you understand the full range of services available and the commercial benefits of being part of Paradigm – whether you’re an existing member or new to using us. 

Neil Jackson

Senior Relationship Manager
Melissa Lackenby

Melissa looks after our Mortgage and Protection events programme at Paradigm. She is happy to help with any queries you may have about all our upcoming events. 

Melissa Lackenby

Events Coordinator
Riona Mulherin

Riona runs the Paradigm Mortgage Services office and is happy to assist you with any general, Mortgage or Protection enquiries.

Riona Mulherin

Head of Marketing & Operations
Christine Newell DipMAP

Christine can offer advice on suitable compliance support packages for your firm. She can also deliver bespoke training sessions for CPD events and keep you updated on the latest market issues and regulatory hot topics.

Christine Newell DipMAP

Mortgages Technical Director
Katrina Ostrowski

Katrina manages our Mortgage Helpdesk team and our members can contact her for assistance with placing complex mortgage cases.

Katrina Ostrowski

Mortgage Helpdesk Manager
James Read CeMAP

James is part of the Mortgage Helpdesk team. Our members can contact him to assist them with placing complex cases.

James Read CeMAP

Mortgage Helpdesk Consultant