Paradigm offers members access to our highly commended Mortgage Helpdesk team, who are on hand to support members with general mortgage enquiries and help placing complex cases. If you are struggling to place a case for a client, you can call our Mortgage Helpdesk to get some guidance on which Lenders could assist, saving you a lot of time compared to doing this research yourself.
Once registered as a Paradigm member, you can contact Diane, Adam, Gio and Katrina via the telephone helpline 03300 536061 or via the email [email protected], where they endeavour to respond to your enquiry within two business hours.
In addition to this, the Mortgage Helpdesk create hints and tips guides, our monthly newsletter the Criteria Corner and regularly update our product guides and criteria grids, to help our members maximise their efficiency. They also provide supporting content to our quarterly newsletters which are regularly emailed out to members and can be viewed here.
Paradigm also produce relevant regulatory bulletins and eBooks which are made available to all intermediaries, topics covered include the SM&CR, mortgage fraud and the IDD. You can view these under the Regulation tab on our website.
Don't forget that to benefit from the Paradigm profit share scheme, you will need to use Paradigm as your payment route when you submit mortgage business to a Lender. If you haven't already done so, you can find a guide on how to add Paradigm here.
February – Self-Employed and ShareholdingDownload
As always, we must advise that criteria does regularly change and therefore it is always prudent to double check with a Lender prior to submitting an application. Lenders provided are based on findings at the time of research and may not include every option available.
Why do Lenders withdraw products at short notice?
When there are large movements in SWAP rates, Lenders need to make a call about how they react. This will depend on many factors, including:
- How much volume they are originating
- How quickly they think any remaining hedge will last
- The cost of the new hedge
- How the withdrawal will impact brokers and their customers
To help in this area, Paradigm have built what is thought to be the first of its kind, a directory of over 50 leading Lenders displaying their criteria and policy for product withdrawals. The directory shows each of the listed Lenders expected policy notice when withdrawing products along with commentary where they explain their policy and past performance. We've also collated a hints and tips guide which provides dates for your diary and some useful links to support you further.
It is clear that Green Mortgages are going to be a lot more prevalent in the future, with changes and development already underway as a result of the UK's aim to become net zero by 2050. For example, we have already seen changes in particular around EPC ratings for rental properties.
As members of the Mortgage Climate Action Group, we understand the importance of green home finance and the net zero agenda and to support you in this area, we've pulled together a collection of resources which may assist you with these types of mortgages. For more information about the Mortgage Climate Action Group, please click here.
Green Finance Institute: A collection of Lenders that offer green mortgage products can be found here.
Green Finance Institute: Podcasts available with one-to-one interviews sharing ideas on how to advance green and sustainable finance here.
Green Finance Institute: Lenders handbook on Green Home retrofit and technologies can be viewed here.
Shepherd and Wedderburn: A guide to green mortgages is available here.
If you need to find out if a property is eligible for a green mortgage, you can find out a property’s EPC rating on the Government website here.
NatWest: Guide to Energy Performance Certificates – Take a look here.
Shawbrook Bank: White Paper ‘Confronting the EPC Challenge’ (a detailed survey and analysis of BTL market) here.
Mortgage Climate Action Group: Environmental Checklist for your office can be viewed here.
Halifax: Home Energy Saving Tool - A few questions about your client's property can give a personalised action plan on how to best reduce their home energy use and provide cost-effective ways to improve their EPC rating. Available here.
If you need any additional support on Green Mortgages, give the Helpdesk team a call on 03300 536061 or email [email protected].
A joint borrower sole proprietor mortgage product is aimed at customers who cannot afford a full mortgage on their own, but can do so with the help of a joint applicant. This means an applicant with a lower salary can get support from, for example, a family member to jointly apply for a mortgage. We’ve pulled together a spreadsheet showcasing which lenders offer JBSP products and the relevant criteria around this.
Take a look at the document here.
If you need any additional support on JBSP products, give the Helpdesk team a call on 03300 536061 or email [email protected].
To aid you with client retention, we have put together a useful guide to help you and your clients secure a rate in advance, before the expiry of their current product.
You can find the guide here.
If you need any additional support with your client’s remortgage, please give the Helpdesk team a call on 03300 536061 or email [email protected].”
Register for our Mortgage Helpdesk Criteria Sheets
If you’d like to access our Mortgage Helpdesk team’s criteria sheets which will give you guidance on placing complex mortgage cases, please register here.
I use the Paradigm Mortgage Helpdesk on a very regular basis as they provide an excellent service which saves me valuable time. If I have a problem case, or one that has an unusual criteria requirement, I can contact Tom or Alex at the Helpdesk and they will source a solution for me. It saves me a huge amount of time ringing round lenders or their BDM’s, they either have the answer at their fingertips or will go and find out for me. Their response times are superb and if it is going to take a little longer then they will tell me and always come back within 24 hours.
Tony VesseyHunter Hammond Daniel Associates Limited
I use Paradigm Mortgage Helpdesk virtually every day….I cannot rate the team highly enough. I seem to get very unusual/quirky cases which often prove difficult to place. Their advice is proving invaluable. It saves me so much time trying to source the right lender(s). They always endeavour to come up with a solution to even the most tricky cases, and I truly value their constant support and help. They are brilliant!!
I cannot speak highly enough about Adam, Diane and the team behind the mortgage help desk. With so much change in the market and constant chopping & changing of policy by lenders they are my regular sound board when looking to place a case slightly outside the norm.
Dean WilliamsAgency Manager & Mortgage Consultant, Oakwood Independent Mortgage Consultants
“I have been with Paradigm Mortgage Services now for a couple of years and Adam, Katrina and Gio have been invaluable to me with the support that they provide to me when it comes to a complex case. The mortgage helpdesk adds considerable value to my business when I need help with lender criteria and specialist products. I can’t recommend them enough and without them, I wouldn’t feel as confident expanding my business further.”
Andrew SnowdonDirector, Zeo Finance Ltd
The team at Paradigm help desk go above and beyond, aswell as knowing them on a personal basis, I feel their approach is professional/consistent aswell as providing a response within record timing Honest, they have assisted many times in the past where we have struggled with placing a case We would be lost without them.
Working within TA who receive a very diverse mixture of enquiries, the support from the desk over my few years of writing business has been refreshing and crucial to my development and confidence to advise on any type of case. I feel having the team at hand has made my confidence grow day by day. The team answers the telephone every time I call and I know that whoever answers will have the mortgage/lender/criteria knowledge and who will understand my enquiry and support me fully. The hard work applied to the supporting spreadsheets such as but not limited to Offer Validity, Product Transfer Info and of course the criteria database was a dream come true and cannot fully emphasise how useful these have and still are to me. Overall 5* Service, Quality of Knowledge, Support and efficiency. In the current climate it is truly fantastic to have such a pro-active, friendly and understanding team behind you, thanks again and keep up the good work.
Andy ProdromouMortgage Advisor, Thomas Anthony Mortgage & Financial Services Ltd
My experience with the mortgage helpdesk has been amazing, they are always quick to reply and find lenders for difficult cases. They also provide great additional information with regard to lenders policy including things like Mortgage Offer lengths, Lender SVRS and Product Transfers dates.
The team at Paradigm are always on hand to help us. 99% of the time they answer in just a few rings and provide all the information we need. Nothing is ever too much trouble and as a new broker myself, their expertise and guidance has been invaluable. All the team are friendly, professional, and extremely knowledgeable. The criteria sheet is also amazing and so useful. We would be completely lost without Paradigm who make our day to day lives easier with their accuracy, speed and willingness to help.
Elise ColemanHerts Financial Services Ltd
I think the Building Society collective is an excellent service/idea and the time savings are huge, hours saved in trying to research lenders criteria and or call them, compared to sending one email that touches so many…[the] level of replies where incredible and some of the lender names that replied I’d never heard off and would never find either!
Gavin RossKD Wright Financial Services Limited
The Building Society collective saved me a lot of time on complicated case research.
Olesya VintilaExe Mortgages Ltd
I have just tried this new option of sending an enquiry via - [email protected]. – and was SO impressed with the response. It has saved me SO MUCH time instead of contacting each lender individually. I have a very complicated/quirky case and it was so refreshing to make just ONE enquiry – send it over, and then very quickly get a succession of responses from different lenders (some can, some can’t help – super useful to have the info from all of them). Absolutely brilliant option – which I will be using a lot moving forward.