Mortgage Helpdesk Support Hub

Welcome to your

Mortgage Helpdesk Support Hub

Paradigm offers members access to our highly commended Mortgage Helpdesk team, who are on hand to support members with general mortgage enquiries and help placing complex cases. If you are struggling to place a case for a client, you can call our Mortgage Helpdesk to get some guidance on which Lenders could assist, saving you a lot of time compared to doing this research yourself.  

Once registered as a Paradigm member, you can contact James, Adam and Katrina via the telephone helpline 03300 536061 or via the email [email protected], where they endeavour to respond to your enquiry within two business hours.

In addition to this, the Mortgage Helpdesk create hints and tips guides, monthly Residential affordability stress testing and quarterly mortgage market newsletters, to help our members maximise their efficiency. These are regularly emailed out to members and can be viewed here.

Paradigm also produce relevant regulatory bulletins and eBooks which are made available to all intermediaries, topics covered include the SM&CR, mortgage fraud and the IDD. You can view these under the Regulation tab on our website.

Don't forget that to benefit from the Paradigm profit share scheme, you will need to use Paradigm as your payment route when you submit mortgage business to a Lender. If you haven't already done so, you can find a guide on how to add Paradigm here.


Criteria Corner

Criteria Corner

Criteria Corner - May 2022

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Criteria Corner April 2022
Criteria Corner March 2022
Criteria Corner February 2022


As always, we must advise that criteria does regularly change and therefore it is always prudent to double check with a Lender prior to submitting an application. Lenders provided are based on findings at the time of research and may not include every option available.

Adam Holmes

Adam is part of the Mortgage Helpdesk team. Our members can contact him to assist them with placing complex cases.

Adam Holmes CeMAP

Mortgage Helpdesk Consultant
Katrina Ostrowski

Katrina manages our Mortgage Helpdesk team and our members can contact her for assistance with placing complex mortgage cases.

Katrina Ostrowski CeMAP

Mortgage Helpdesk Manager
James Read CeMAP

James is part of the Mortgage Helpdesk team. Our members can contact him to assist them with placing complex cases.

James Read CeMAP CeMAP

Mortgage Helpdesk Consultant

To aid with your client retention, we’ve pulled together this handy guide to support you and your clients when looking at the Product Transfer market.

You can find the schedule here.

If you need any additional support, please give the Helpdesk team a call on 03300 536061 or email [email protected].

It is clear that Green Mortgages are going to be a lot more prevalent in the future, with changes and development already underway as a result of the UK’s aim to become net zero by 2050. For example, we have already seen changes in particular around EPC ratings for rental properties. To support you in this area, we’ve pulled together a spreadsheet showcasing which lenders offer Green products, and what incentives are available alongside them. 

Take a look at the document here

In addition, we’ve found a number of useful resources that you might find helpful when dealing with these types of mortgages. 

Green Finance Institute: Podcasts available with one-to-one interviews sharing ideas on how to advance green and sustainable finance here
 
If you need to find out if a property is even eligible for a green mortgage, you can find out a property’s EPC rating on the Government website here
 
NatWest: Guide to Energy Performance Certificates – Take a look here
 
Shawbrook Bank: White Paper ‘Confronting the EPC Challenge’ (a detailed survey and analysis of BTL market) here

 
If you need any additional support on Green Mortgages, give the Helpdesk team a call on 03300 536061 or email [email protected]

A joint borrower sole proprietor mortgage product is aimed at customers who cannot afford a full mortgage on their own, but can do so with the help of a joint applicant. This means an applicant with a lower salary can get support from, for example, a family member to jointly apply for a mortgage. We’ve pulled together a spreadsheet showcasing which lenders offer JBSP products and the relevant criteria around this.

Take a look at the document here.

If you need any additional support on JBSP products, give the Helpdesk team a call on 03300 536061 or email [email protected].

Register for our Mortgage Helpdesk Criteria Sheets

If you’d like to access our Mortgage Helpdesk team’s criteria sheets which will give you guidance on placing complex mortgage cases, please register here.