Mortgage Helpdesk Support Hub

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Welcome to your

Mortgage Helpdesk Support Hub

Paradigm offers members access to our highly commended Mortgage Helpdesk team, who are on hand to support members with general mortgage enquiries and help placing complex cases. If you are struggling to place a case for a client, you can call our Mortgage Helpdesk to get some guidance on which Lenders could assist, saving you a lot of time compared to doing this research yourself.  

Once registered as a Paradigm member, you can contact James, Adam, Alex & Tom via the telephone helpline 03300 536061 or via the email [email protected], where they endeavour to respond to your enquiry within two business hours.

In addition to this, the Mortgage Helpdesk create hints and tips guides, monthly Residential affordability stress testing and quarterly mortgage market newsletters, to help our members maximise their efficiency. These are regularly emailed out to members and can be viewed here.

Paradigm also produce relevant regulatory bulletins and eBooks which are made available to all intermediaries, topics covered include the SM&CR, mortgage fraud and the IDD. You can view these under the Regulation tab on our website.

Don't forget that to benefit from the Paradigm profit share scheme, you will need to use Paradigm as your payment route when you submit mortgage business to a Lender. If you haven't already done so, you can find a guide on how to add Paradigm here.

James Read

James is also part of the Mortgage Helpdesk team. Our members can contact him to assist them with placing complex cases.

James Read CeMAP

Mortgage Technical Services Adviser
Adam Holmes

Adam is also part of the Mortgage Helpdesk team. Our members can contact him to assist them with placing complex cases.

Adam Holmes

Mortgage Technical Services Adviser
Alex Vaughan-Tift

Alex can assist both new and existing members to understand the full range of services that Paradigm offers, including Mortgages, Protection and Compliance. He also works closely with the Mortgage and Protection Helpdesks to support them and can assist in placing difficult cases.

Alex Vaughan-Tift CeMAP

Business Development Consultant
Tom Hunt

Tom can assist both new and existing members to understand the full range of services that Paradigm offers, including Mortgages, Protection and Compliance. He also works closely with the Mortgage and Protection Helpdesks to support them and can assist in placing difficult cases.

Tom Hunt CeMAP, CeRER

Business Development Consultant

Due to the spike in monies available from Product Transfers upcoming over the next six months, we’ve pulled together this handy guide to support you and your clients when looking at the Product Transfer market.

You can find the schedule here.

If you need any additional support, please give the Helpdesk team a call on 03300 536061 or email [email protected].

With the ever-growing popularity of Green Mortgages on the market, we’ve pulled together a guide showcasing which lenders offer the product, and what incentives are available alongside them.

Take a look at the document here.

If you need any additional support on Green Mortgages, give the Helpdesk team a call on 03300 536061 or email [email protected]k.

Register for our Mortgage Helpdesk Criteria Sheets

If you’d like to access our Mortgage Helpdesk team’s criteria sheets which will give you guidance on placing complex mortgage cases, please register here.