Vitality encourages members to lead a healthier life, and those who engaged highly in the Vitality Programme are shown to have reduced their risk of death from COVID-19 by 81%*. 

*Discovery South Africa Covid-19 Special report March 2021. The data in the claims and benefits report around hospitalisations is based on UK data if you want to use a stat that uses UK data.

Request access to our digital underwriting tool, Spectra

Spectra is designed to provide you with immediate day-or-night access to the likely underwriting decision for your clients. The tool improves the visibility of indicative underwriting decisions - making it easier for your clients to take out a life insurance plan with Vitality. To help you understand more about Spectra, access our training module on the Vitality Academy. 

If you would like to find out more and details on how to gain access to Spectra, please
contact our underwriting team.

Now Simpler, Better, Easier.

Take a look for yourself and see how we’ve made our life insurance proposition Simpler, Better and Easier for you and your clients.

  • Simpler - a single Personal Protection Plan with one Optimiser.
  • Better - an enhanced Vitality Programme is now embedded in all plans.
  • Easier - we support you to do business with Vitality.

Quick links


Making it easier for you to do business with us

We’ve developed a wide range of online tools, making it easier for you to do business with us. Discover what conditions are covered by Vitality Serious Illness Cover with our Conditions Covered Tool, demonstrate the importance of Income Protection in just 60 seconds with our Income Protection Reality Checker Tool, and see what savings your clients could make with our Discounts and Savings Calculator.

Visit our adviser tools page for so much more.

For a full suite of VitalityLife literature remember to visit our Literature and Tools website. You can also register on our online self-service literature ordering system where you can actively order the literature you need.

Good health is good business

We provide Business Protection that helps your clients safeguard the future of their business against losing someone vital. We aim to provide cover that is relevant to your clients’ business needs and most of all pays out when they need it to. 
Find out more about our Business Protection solutions

VitalityLife Adviser YouTube

Watch our short explainer video on Vitality Optimiser

With our Optimiser your clients will receive our best available premium on our award-winning cover, and by taking steps to look after their health they can keep your premiums low. This helps make the cost of cover more affordable for everyone.

Watch our short explainer video on Vitality Serious Illness Cover

Our award-winning Serious Illness Cover gives your clients and their loved ones the reassurance of knowing that, if they need to take a health-related break, they’ll be able to continue supporting their lifestyle and family throughout.

Contact us

General Enquiries

Telephone: 0808 234 3000 ‐ Lines are open 8.30am to 6pm Mon – Thurs, and 8.30am to 5pm Fri
Email: [email protected]

Commission Enquiries

Telephone: 0345 601 0072 - Lines are open Mon to Fri, 8.30am to 5.00pm
Fax: 0870 240 0937
Email: [email protected] 


Telephone: 0345 601 0072 ‐ Lines are open 8.30am to 6pm Mon – Thurs, and 8.30am to 4.30pm Fri
Fax: 0800 028 5222
Email: [email protected]

Underwriting Support

Telephone: 0800 012 1796 - Lines are open 8.30am to 6pm Mon to Thurs, and 8.30am to 5pm Fri
Email - [email protected]

Prestige Service

Telephone: 0345 6027 457- Lines are open Mon to Thurs, 8.30am to 6.00pm and Fri, 8:30am to 5pm
Email: [email protected]

For all other enquiries, please contact Janine Byrne, your dedicated National Account Manager.

Calls to 07 numbers cost up to 20p per minute from landlines, and up to 55p per minute from mobiles plus your phone company’s standard access charge.



Try our Conditions Covered Tool

How to Register

If you are an adviser to a firm that already has agencies

The directly authorised firm can email [email protected] with details of the sub-agencies.

If you have applied for an agency and need to be setup on a provider’s online system

Email [email protected] with details of the advisers and agency codes, we will issue log in details for our website. You will then be able to submit business.